Privacy Policy

• Personal Information: When you create an account, we collect your name, email address, and billing address. This is required to provide our Services and process payments.
• Technical Information: We automatically collect data such as your IP address, browser type, operating system, and device ID. This is used for system administration and security purposes.
• Payment Information: We do not store full credit card numbers. All transactions are processed via third-party payment gateways (Razorpay, Stripe). We only receive a transaction ID and masked last 4 digits for identification.
• Server Logs: Galaxy Host does not actively monitor or log user chat or file content on Minecraft servers. However, we retain access logs to maintain system integrity and prevent abuse.

We use your data primarily to:

• Provide, maintain, and improve our Services.
• Process transactions and send you related information.
• Respond to your comments, questions, and customer service requests.
• Send you technical notices, updates, security alerts, and support and administrative messages.
• Monitor for and prevent technical issues, fraudulent activity, and security threats.

Essential Cookies: These are required for the website to function, such as login authentication and shopping cart functions. You cannot refuse these without impacting the functionality of the website.

Analytical Cookies: We use Google Analytics to understand how visitors use our website. This helps us improve user experience and analyze traffic patterns. Information collected by Google Analytics is anonymized and aggregated.

Preference Cookies: These cookies allow us to remember your settings (e.g., login details, language preference) so your experience is more convenient on your next visit.

We do not sell your data to third parties. However, we may share your data in the following scenarios:

• Service Providers: We may share your data with trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., data centers, DDoS protection providers).
• Legal Requirements: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or potential threats to the physical safety of any person.
• Business Transfers: In the event that Galaxy Host is acquired by or merged with another company, your user data may be transferred as part of the transaction.

Galaxy Host utilizes third-party payment gateways (Razorpay, Stripe). When you make a purchase, your payment information is handled securely by these providers under their respective privacy policies. Galaxy Host does not have access to your full payment details.

We may also provide links to third-party sites (e.g., Discord, control panel support) for your convenience. Galaxy Host does not control the privacy policies or practices of these third parties. We encourage you to review their privacy policies.

We employ industry-standard security measures, including SSL/TLS encryption to protect data in transit. All passwords are hashed and salted. Access to your personally identifiable information is restricted to employees who need to know that information to process your request. We regularly review our security systems to ensure they remain effective.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

You have the right to request a copy of the personal information we hold about you. You can also request that we correct any inaccurate information or delete your personal data (subject to certain limitations).

Account Deletion: You may close your account at any time. Upon account closure, all associated data will be deleted from our active databases within 30 days, except where we are legally required to retain it.

Cookies: You can instruct your web browser to refuse all cookies or to indicate when a cookie is being sent. If you disable cookies, however, some parts of the Services may not function properly.

If you have any questions regarding your privacy or our handling of your data, please contact our support team.